Did you change your mind?
In case of a wrong order, you are allowed to return the products under ten days with the following conditions:
✔ products are in perfect state
✔ products have not been used
✔ products unders plastic hqve not been opened
If you return the goods, postage will be for you to pay, and goods mustn't have been damaged during the transport. You can also directly bring the products back to the bookshop. After confirmation of your return, we will refund you under ten days.
Has your order been damaged during the transport?
We pay great attention to the preparation and packaging of your order. All products are carefully wrapped and despatched in quality Clairefontaine bubble envelopes, or in boxes, depending of sizes and weight.
If an item happened to be damaged during the transport, you can bring or send it back to us for an exchange. We will refund you for the cost of the postage.
Is a product faulty?
If a product were faulty, ou can bring or send it back to us for an exchange. We will refund you for the cost of the postage.